Eccotemp Return Policy – Effective July 1, 2017
Authorized Retailer Return Policy
30 day satisfaction guaranteed returns!
• For any reason you may return new, unopened items for a full refund of the original purchase price 30 days from the consumer purchase date. If opened, items must be in their original packaging with all original included accessories. Used items may be returned but will be subject to a 15% restocking fee if the item cannot be sold as new. Customer is responsible for all shipping related costs of the returned item. Please contact customer service at 1-866-356-1992 to request an RGA. If an item is refused or not deliverable the customer will be charged a 15% restocking fee of the purchased price.
• For any non-functioning or damaged items due to shipping, please note damage with carrier at the time of delivery and then call 1-866-356-1992 immediately and speak with a customer service representative. Customer service will determine if an RGA (Return Goods Authorization) is necessary and give you further instructions. Furthermore, customer service will then replace your non-functioning or damaged items immediately.
• For any defective items within 30 days of the consumer purchase date please contact tech support immediately at 1-866-356-1992 or visit https://support.eccotemp.com/hc/en-us to schedule an appointment call to troubleshoot your issues. If your product is deemed defective and the issue cannot be resolved through troubleshooting, Eccotemp will issue an RGA for the defective product to be returned and a replacement or refund will be issued immediately.